Legal notice

Terms of Service 📜 | Sylven
Last Updated: September 2026
These Terms of Service (“Terms”) govern your access to, browsing of, and all purchase activities on the official website of Sylven. By visiting our website, placing orders, and using our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, our Shipping Policy, and all applicable international e-commerce laws and consumer protection regulations. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. General Store Information

Sylven is a global cross-border online retail brand dedicated to providing high-quality products and reliable worldwide shipping services. All products and services on this website are intended for personal, non-commercial use only. Unauthorized resale, commercial distribution, or business utilization of our products is strictly prohibited.

2. User Eligibility & Responsibilities

Users must reach the legal age of majority in their resident country or region to place independent orders. Minors are only permitted to use this website under the supervision of legal guardians. You agree to provide true, accurate, and complete personal and shipping information when placing orders. You shall not use our website for any illegal, fraudulent, malicious, or unauthorized activities that may harm the rights and interests of Sylven or third parties.

3. Product Descriptions & Accuracy

Sylven strives to ensure that all product descriptions, images, sizes, parameters, and display information on the website are accurate and up-to-date. Due to different screen resolutions, shooting lighting, and minor product batch upgrades, slight color or detail differences between online displays and physical products may exist, which do not constitute product quality defects.
We reserve the right to modify, update, adjust, or discontinue any product style, function, price, or inventory information at any time without prior notice.

4. Pricing & Tax Regulations

All prices displayed on the Sylven official website are 100% tax-free and duty-free for all global customers. No hidden fees, customs duties, import taxes, or additional service charges will be incurred after checkout. The price displayed at checkout is the final transaction price you need to pay.
In case of system failures, typographical errors, or abnormal price display bugs, Sylven reserves the right to correct the prices or cancel abnormal orders without prior notice and compensation.

5. Official Shipping Terms

All orders of Sylven are subject to our official shipping policy, with standardized global logistics rules as follows:
  • Worldwide Shipping: Delivery available to most countries and regions globally 🌐
  • Processing Time: All orders will be shipped within 1–2 business days after payment confirmation
  • Standard Shipping: 7–12 business days
  • Express Shipping: 5–8 business days
  • Overall Delivery Time: Estimated 5–12 business days
All delivery times are estimated for reference only. Slight delivery delays may occur due to customs clearance inspection, local logistics efficiency, public holidays, extreme weather, or force majeure factors, which are beyond our effective control.

6. Intellectual Property Rights

All intellectual property rights of the Sylven website are exclusively reserved, including but not limited to brand logos, trademarks, website design layouts, text content, product images, graphics, and all original design materials. Without the written authorization of Sylven, no individual or institution may copy, reproduce, modify, disseminate, screenshot, or use the above content for commercial purposes. Any unauthorized intellectual property infringement will be pursued for legal liability.

7. Privacy Protection

We strictly protect users’ personal privacy and comply with global data protection regulations. All personal information collected during browsing, registration, and order placement is only used for order processing, logistics tracking, after-sales service, and daily store operation. We will never sell, rent, or disclose your private personal data to any third party without your explicit consent.

8. Disclaimer of Warranties

The Sylven website and all products are provided on an “AS IS” and “AS AVAILABLE” basis. We do not provide any explicit or implicit warranties, including but not limited to the uninterrupted and error-free operation of the website, absolute accuracy of product information, and full applicability of products for specific usage scenarios.

9. Limitation of Liability

To the maximum extent permitted by applicable laws, Sylven shall not be liable for any indirect, incidental, consequential, or special losses arising from your use of our website and products, including but not limited to logistics delays, improper product use, data loss, and third-party claim losses.

10. Policy Updates & Revisions

Sylven reserves the right to revise, update, and optimize these Terms of Service at any time without prior notice. The updated terms will take effect immediately after being published on this page. Your continued browsing, ordering, and use of our services after the update confirms your acceptance of the latest terms.

11. Service Termination

We reserve the right to restrict website access, cancel orders, or terminate service permissions for users who violate these Terms, engage in fraudulent transactions, malicious disputes, or any behavior that damages the legitimate rights and interests of Sylven.

12. Dispute Resolution

All transaction disputes arising from the use of this website shall be resolved through friendly negotiation between both parties. If the negotiation fails, the dispute shall be settled in accordance with applicable international e-commerce laws.

13. Contact Information

If you have any questions or inquiries about our legal terms, shipping rules, and service policies, please contact our official customer support team.
© 2026 Sylven | All Rights Reserved